Our quality organization “Made in ICAPE”

ICAPE has the certification ISO9001.
Our quality organization is complex and we can reach the highest quality level by working simultaneously in three fields:

• Supplier management:

We provide a large network of approved and qualified vendors. Most of our suppliers are certified ISO 9001, ISO TS 16949 or ISO 13485.

Our purchasing department keeps our different supplier’s matrix updated in order to clearly implement our strategy in that field.

We try always to make the most perfect choice between selected suppliers and customer’s technologies and needs.

We keep a tight control of our suppliers and inform customers at the earliest stage if a change in strategy is necessary.

• Engineering work:

Our engineering department carefully checks and translates if necessary, all customer’s files, drawings and specifications, before transferring them to suppliers for production.

Our engineers work directly with the Suppliers in their native language to insure that everything is well understood and as clear as possible from the very beginning.

Our engineers and controllers will check all samples before shipments if requested.

• Quality Assurance organization:

ICAPE quality department runs professional quality audits in supplier’s factories with reports, ranking and corrective actions lists.

Our quality engineers handle any quality claims from our customers, and make sure that all corrective actions have been strictly and permanently implemented.

In case of emergency, our quality and process engineers immediately visit the supplier of concern in order to solve the issue and make sure that all necessary containment actions have been taken. Mini audits will then be regularly performed in order to keep the situation under control.

We use statistical control charts on each supplier to track their reject rate, and customer complaints. If the supplier gets above the maximum PPM reject rate authorized, then our controllers and process engineers are immediately sent to the factory to work with the supplier to bring the situation back to normal.

ICAPE quality department sends its quality controllers and process engineers directly to factories to control parts on production lines anytime we feel that it is necessary and as long as needed.